A few answers to help you find your case.
Is there a case for my phone?
Type your model into the search on the homepage and choose the exact match, including its version (Pro, Max, Plus, 4G or 5G). You’ll only see case types available for that model. If you can’t find it, email hola@pevita.eu and we’ll check.
How do I find my exact model?
You’ll find the full name in Settings → About phone (Android) or Settings → General → About (iPhone). Check whether it is Pro, Plus, Max, Lite, 4G or 5G: even if they look similar, the cameras and dimensions differ.
How much is delivery?
€3.99 for one case. Free from 2 cases, even if they are different types or phone models.
Can I personalise it on my phone?
Yes. Add photos and text, move them around the case and adjust their size and rotation. Use two fingers to enlarge or rotate the selected element.
Which photos can I upload?
JPG, PNG or WebP up to 15 MB. The better the photo quality, the better the result: use the original from your gallery rather than a screenshot or a photo forwarded through WhatsApp, which lose resolution. Leave some space around the important parts so you can adjust the crop.
Will my case look like it does on screen?
We print exactly the design you confirm, with the same positioning, size and text. Colours may vary slightly, as every screen displays colour differently.
What about the camera area?
The editor preview shows your model’s camera cut-out. Anything underneath it won’t be visible, so avoid placing faces or text there.
Are my photos private?
We only use your photos to make your case. We don’t publish them or share them with anyone else. More details in our Privacy Policy.
When will my order be dispatched?
Orders placed before 14:00 (mainland Spain time) are dispatched the same working day. Orders placed later, at weekends or on public holidays are dispatched the next working day.
Can I change or cancel my order?
Email hola@pevita.eu as soon as possible with your order number. If your case has not entered production, we can change it or cancel the order with a full refund. Once production has started, this is no longer possible because it is made just for you.
Can I return it?
As each case is made with your design, we don’t accept returns for a change of mind. This is the legal exception for personalised products. Check the model and design carefully before confirming.
What if it arrives faulty or isn’t what I ordered?
Email hola@pevita.eu with your order number and some photos. We’ll send a new one free of charge or refund you, and you don’t need to return the case.
How can I contact you?
By email at hola@pevita.eu. We reply within 1–2 working days.
Can I track my order?
Yes. Once it is dispatched, you receive an email with the carrier and tracking number.
If I order several cases, will they arrive together?
Whenever possible, yes, in one parcel. If they are made in different locations, they may arrive separately at no extra cost.