Refund policy

Returns and refunds policy

Personalised products
Every Pevita case is made using the design you create and confirm: your photos, your name or the details you choose. These products are therefore excluded from the right of withdrawal under Article 103.c of Spanish Royal Legislative Decree 1/2007 (General Law for the Protection of Consumers and Users). Returns are not accepted for a change of mind or for errors in the design or model confirmed by the customer.

Defective case or case that does not match your order
Personalisation does not remove your rights. If the case arrives defective, damaged or different from what you confirmed:

1. Email hola@pevita.eu with your order number.
2. Explain what happened and attach photos of the case.
3. We will review the issue and send you a new case free of charge. If this is not possible, we will refund the amount paid.

You do not need to return the defective case. The photos are sufficient.
You retain the statutory conformity guarantee provided by consumer protection law in all cases.

Refunds
Where a refund is due, it will be issued to the same payment method you used, within a maximum of 14 days of our confirmation.

Changes and cancellations
If you want to change anything or cancel your order, email hola@pevita.eu as soon as possible with your order number. If production of the case has not yet started, we can modify it or cancel the order with a full refund. Once production has started, this is no longer possible because the case is made exclusively for you. Sending a request does not mean that the order has been cancelled: we will confirm by email whether cancellation was possible.

Contact
hola@pevita.eu